(614) 589-1920 Free Quote

Privacy Policy

How we collect, use and protect the information you give us when you ask for a quote or book a job.

Who we are

SnapHaul Junk Removal is a sole proprietorship based in Columbus, Ohio, providing junk removal services across Ohio. SnapHaul Junk Removal, Columbus, Ohio · (614) 589-1920 · snaphauljunkremoval@gmail.com.

Information we collect

When you ask for a quote or book a job we collect what you give us: your name, phone number, email address, the service address, and any description or photographs of the items you want removed.

We also collect standard technical information from visitors to this website, such as which pages were viewed and the general region the visit came from, to understand how the site is used.

How we use it

We use your information to quote the job, schedule and complete the work, take payment, and follow up about the service. We may contact you by phone, SMS or email about a quote or booking you asked for.

We do not sell your personal information and we do not share it with third parties for their own marketing.

Photographs you send us

Photographs you text or email us are used to quote and plan the job. We may use a photograph of the work itself — never of the inside of your home, and never anything that identifies you or your address — as an example of our work, and only if you say yes when we ask.

Sharing

We share information only where it is needed to do the job: with payment providers, and with disposal or recycling facilities where documentation is required, and where the law requires it.

Your choices

You can ask what information we hold about you, ask us to correct it, or ask us to delete it. You can opt out of marketing contact at any time without affecting a booking already in progress.

To make any of these requests, contact SnapHaul Junk Removal, Columbus, Ohio · (614) 589-1920 · snaphauljunkremoval@gmail.com.

Cookies

This site uses only the storage needed to serve the pages and remember your preferences. There are no advertising trackers on it.

SMS / Text Messaging and Your Consent

How you opt in. You consent to receive text messages from SnapHaul Junk Removal when you give us your mobile number and ask us to contact you — for example by submitting a request form on this website, by ticking a text-message consent box where one is provided, or by texting us first at (614) 589-1920. Consent to receive text messages is not a condition of purchasing any goods or services.

What we send. Messages relate to the service you asked us about: replies to your questions, quotes and estimates, appointment confirmations and reminders, arrival and job-status updates, invoices and receipts, and follow-up about work we have completed for you. If you separately ticked the box consenting to marketing messages, we may also send occasional promotional offers, seasonal reminders, and news about our services. You can opt out of either kind at any time.

Frequency and cost. Message frequency varies and depends on your conversation with us. Message and data rates may apply, depending on your mobile carrier and plan.

How you opt out. You can cancel at any time by replying STOP to (614) 589-1920. We will send one confirmation and then stop texting that number. Reply HELP for help, or use the contact details at the end of this policy. Full details are in our Terms & Conditions.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Mobile Information and Information Sharing

This section applies to the mobile number and text-messaging consent described above.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You can stop messages at any time by replying STOP to (614) 589-1920, and reply HELP for help. Our full text messaging terms are in our Terms & Conditions.

How Long We Keep Your Information

We keep your information only as long as we need it to provide our services, maintain business and tax records, and meet our legal obligations, after which it is deleted or de-identified. Text messaging consent records are kept for as long as you remain opted in, and for a reasonable period afterwards so we can show that consent was given and later withdrawn.

Data Security Practices

We take reasonable administrative, technical, and physical measures to protect the information you share with us, including:

  • Serving this website over an encrypted HTTPS connection, so information you submit is encrypted in transit.
  • Keeping customer records in access-controlled, password-protected accounts, limited to the people who need them to do their job.
  • Using reputable third-party platforms for messaging, scheduling, and payment, and relying on their security controls rather than storing that data ourselves.
  • Retaining personal information only as long as it is needed, and disposing of it when it is not.

No method of transmission over the internet or of electronic storage is completely secure, so we cannot guarantee absolute security. If we become aware of a breach affecting your personal information, we will notify you as required by law.

Your Rights and Choices

You control the information you share with us. At any time you may:

  • Unsubscribe from text messages — reply STOP to (614) 589-1920 and we will stop texting that number.
  • Unsubscribe from email — use the unsubscribe link in any email, or contact us.
  • Access the personal information we hold about you.
  • Update or correct anything that is out of date or wrong.
  • Delete your information, where we are not required to keep it.
  • Object to or restrict how we use it, and ask us not to sell or share it — we do not sell personal information.

To make any of these requests, contact us using the details at the end of this policy. We will not discriminate against you for exercising these rights, and we will respond within the time the law allows. Depending on where you live you may have additional rights under state or national privacy law, and we will honor them.

Children's Privacy

This website and our services are intended for adults. You must be 18 or older to submit your information or consent to receive text messages from us. We do not knowingly collect personal information from children under 13. If you believe a child has given us their information, contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and we will revise the "Last updated" date above. If we make a material change to how we handle your information, we will make that clear on this page.

Support and Contact Information

Questions about this Privacy Policy, our services, or our text messaging program? Reach SnapHaul Junk Removal here:

Call (614) 589-1920